Frequently Asked Questions
Q. Some of my neighbors have natural gas. Is gas available for my home?
A. In order to give you accurate information, we will need to determine the availability of gas for your neighborhood. We require the following information: your name, complete address (including zip code), the nearest intersecting streets, the appliances you are planning to convert to gas, and the square footage of your home. We will let you know if gas is available. If a deposit is required, we will determine if some costs can be defrayed by installing additional gas appliances.
Q. What are the qualifications of the contractors referred by Washington Gas?
A. Washington Gas maintains a list of trade associates. We make sure our trade associates are licensed, bonded and insured, however, we do not guarantee their work. It is advisable to check references and obtain a written estimate of the cost for the work you want done.
Q. What contractors can be used?
A. You may purchase your natural gas equipment from the contractor of your choice. However, as a convenience to you, Washington Gas offers a free referral service at 703-941-HEAT or toll-free 888-941-HEAT. These contractors participate in our conversion program. Each is required by Washington Gas to meet certain licensing, insurance and bonding requirements.
Q. Where will the gas meter be installed?
A. The gas meter can be installed in one of the following locations: outside on the front of the house, on either side of the house or within approximately five (5) feet from the front of the house. Typically, your HVAC (heating, ventilating and air conditioning) contractor will select a location that best suits the gas pipe installation and proximity to the appliances.
Q. Will there be an interruption in my current energy service?
A. No. Contractors are advised that they are not to remove the existing heating or water heating equipment until gas service has been installed.
Q. How will the installation affect my yard, landscaping, driveway and roadways?
A. Care is taken at the time of installation to avoid damage to your yard, landscaping, driveway and roadways. Washington Gas and its subcontractors often use underground boring machines to install gas service to homes. In some cases, however, the geological or architectural composition of an area limits the use of this type of equipment, requiring that trenching equipment be used to install piping. In these instances, restorations will be made to the area upon completion of the work.
Q. Will there be a charge for installing gas service?
A. The cost for gas service varies, depending upon the location of the gas main. Please call 703-941-HEAT or toll-free 888-941-HEAT for natural gas installation information.
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